MyAus App
A federal government multi-language and easy-to-use mobile phone app providing you with information to help navigate life in Australia: https://www.myausapp.com/
The Humanitarian Settlement Program (HSP)
The Humanitarian Settlement Program (HSP) supports humanitarian entrants and other eligible visa holders integrate into Australian life. It does this by helping new arrivals build the skills and knowledge they need to become self-reliant and active members of the community.
The program has a strong focus on helping clients to learn English, gain employment and access education and training.
HSP services are delivered by 5 service providers in 11 regions across Australia. The table below lists contact details for your local service provider.
| HSP contract region | Settlement locations | HSP service provider |
|---|---|---|
| Canberra and Surrounds | Canberra; Wollongong; Wagga Wagga; Albury | Australian Red Cross Society |
| Western Australia | Perth | Australian Red Cross Society |
| Sydney | Sydney | Settlement Services International |
| Regional NSW | Newcastle; Coffs Harbour; Armidale | Settlement Services International |
| Brisbane and Surrounds | Brisbane (including Logan); Gold Coast; Toowoomba | Multicultural Australia |
| North Queensland | Cairns; Townsville | Multicultural Australia |
| Northern Territory | Darwin | Melaleuca Refugee Centre |
| South Australia | Adelaide; Mount Gambier | AMES Australia |
| Tasmania | Hobart; Launceston | AMES Australia |
| Melbourne | Melbourne | AMES Australia |
| Regional Victoria | Mildura; Shepparton; Geelong; Wodonga | AMES Australia |
Assistance for Ukrainian nationals who hold non-humanitarian temporary visa
Short-term limited support is available to Ukrainian nationals in Australia who hold non-humanitarian temporary visas (subclass 600), humanitarian stay (temporary (subclass 449) or a temporary (humanitarian concern) (subclass 786) visa, under the Humanitarian Settlement Program (HSP).
You can contact Settlement Services International (SSI) via the below channels:
Email: [email protected]
Phone: 02 9685 0100
SSI will contact the individual/family within the next business day to explain the services available under HSP and assist where possible.
Weblinks of note:
